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Do Happy Customers Equal Happy Employees?

The impact of employee experience on customer experience has been explored in great detail. In fact, “happy employees equal happy customers” has become a motto for some of the world’s biggest brands. But what about the inverse? Does making a customer happy make an employee happy?

Farbes: https://www.forbes.com/sites/sap/2019/02/11/do-happy-customers-equal-happy-employees/#3b9f0f7b6a3e